Returns & Exchanges

At RATIONALE, we are committed to your skin's journey and offer a 30-day return policy for products that do not meet your expectations. Items must be returned in their original packaging to ensure a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Package Securely

  Place the items in their original boxes and ensure they are securely packed to prevent damage during transit.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and attach it clearly to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our specialists inspect the return, your refund will be processed back to your original payment method within 5-7 business days.